Systems Administrator (Boston Area/Full-Time/Hybrid)

Posted 1 month ago
Our Client is hiring a Systems Administrator/Help Desk Manager; responsible for planning, directing and managing the information technology systems in order to ensure the development and implementation of secure and cost-effective systems and efficient computer operations to meet current and future decision-making requirements.

Essential Functions:

  • Provides direction and thought leadership relative to state-of-the-art use of technology, information and knowledge management strategies; identifies business and operational needs and translates those needs into technology decisions and business systems;
  • Leads systems projects utilizing a project lifecycle methodology;
  • Develops measurement programs to evaluate systems utilization, training needs and IT suppliers;
  • Leads and manages the IT acquisition process by identifying and reviewing recommendations and deploying assets to ensure they are consistent with the business plan of the organization;
  • Directs the design, development and maintenance of systems, programs, and systems software to meet management’s information needs;
  • Supervises other Information Technology positions to ensure they effectively contribute to information and technology management;
  • Develops policies, standards, practices and security measures to ensure effective and consistent information processing and to safeguard information resources;
  • Maintains knowledge of developments in the area of systems and hardware and makes recommendations for future systems to the organization;
  • Serves as leader of Technology Steering Committee;
  • Regularly reviews and evaluates software and hardware;
  • Acts as liaison with customized ERP software vendor;
  • Designs and establishes disaster recovery procedures to ensure retrieval of all data and system software;
  • Provides on-site technical support for PCs, laptops and mobile devices by proactively troubleshooting and diagnosing issues;
  • Designs, establishes and delivers a systems training program for new employees and ongoing training for existing employees; and
  • Manages third-party service providers.


Preparation, Knowledge, Previous Experience:

  • Bachelor’s degree in computer field or equivalent experience; Master’s degree or equivalent experience preferred; and
  • Minimum of 15 years’ experience with systems design and networking in a professional work environment.

Skills, Abilities, Competencies:

  • Demonstrated experience with systems lifecycle methodologies, project management and IT  risk management;
  • Strong working knowledge of networking, systems design, problem analysis and hardware;
  • Well-informed on emerging technologies;
  • Advanced aptitude in Microsoft Office products: Word, Excel, Power Point, and Outlook;
  • Strong knowledge in Network security, remote access, Internet and voice mail systems and Cloud computing;
  • Strong verbal and written communication skills;
  • Ability to work under the pressure of tight deadlines;
  • Ability to distill technical information to a wide range of audiences;
  • Ability to make decisions about how to manage and organize own workload;
  • Participative work style; ability to give and receive feedback; and
  • Mature interpersonal style; ability interact calmly with a diverse range of people.