Technical Writer – Contract

Posted 3 months ago

Looking for a Technical Writer for a data analytics company specializing in D2C e-commerce to improve the Customer Success system.

This is a 3-6 month remote role.

Experience is SaaS &/or e-commerce is required.

Project Goal:

Enable three sets of constituents (merchants, employees and partners) to learn two key fundamentals by creating a detailed FAQ/Customer Service System:

  • How eCommerce works and the concepts you need to understand in order to run an eCommerce business
  • How to use our platform to support customer in running an eCommerce business
  • How to use Shopify – Links on how you would execute a key concept in Shopify
  • How to use Partner Tools – Links on how you would execute a key concept in the Partner Tool

Content Development – Working with Instructional Designer to create user-friendly content for customers.

•How to use the Our platform to analyze the key concepts
•Show customers:
  • Why is key concept important
  • How to execute in store
  • How to analyze using our platform
  • Technical Documentation
  • Explain details of extractors and how transform code works to output analysis
  • Support for more advanced merchants

Interested? Email or fill out our form to upload your resume.