Renewals Specialist - SmartBear (Somerville, MA - Hybrid) [Curated]

MomUp Curated Role | Somerville, MA | On-site with hybrid flexibility | Full-time | ~$80,000 on-target earnings (base + commission)

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About the Company

SmartBear is a Somerville-based software company whose tools for building and testing software are used by development teams worldwide.

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About the Role

The Renewals Specialist owns renewal outcomes for a set of customer accounts, including:

• Managing end-to-end renewal cycles to drive retention and revenue
• Acting as a trusted advisor and identifying upsell and cross-sell opportunities
• Partnering with Sales, Customer Success, Finance, and Support
• Monitoring customer health signals to reduce churn
• Sharing product feedback internally

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What They're Looking For

• 1-2 years in a customer-facing role: renewals, sales, account management, or customer success
• Bachelor's degree or equivalent professional experience
• Software or SaaS experience preferred
• Strong communication, analytical, and relationship-building skills

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Why We Curated It

A customer-success-track role at a stable Boston-area software company with modest experience requirements — a realistic on-ramp back into tech for someone with customer-facing experience. Verified live on SmartBear's own Greenhouse board October 26, 2026, carrying Greenhouse's "New" badge (surfaced on Built In Boston ~October 22). The $80,000 figure is on-target earnings including commission, not straight base.

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This is a curated posting. Apply directly with the employer using the application link.